Loyalty Technology & Integration Manager (d/f/m) - Berlin

Your Main Duties

• Act as the main technical point of contact and project manager with our third-party
  CRM and loyalty platform vendor.
• Oversee the end-to-end implementation of the new loyalty platform, ensuring
  alignment with business requirements and technical specifications.
• Manage the integration of the new loyalty platform with existing key hotel systems,
  particularly Property Management Systems (PMS).
• Translate business needs into technical requirements and vice versa, facilitating
  clear communication between commercial teams and the tech vendor.
• Identify and troubleshoot technical issues, coordinating resolutions with the vendor
  and internal IT teams.
• Manage project timelines, deliverables, and budgets related to the technology implementation.
• Ensure data integrity and security standards are met throughout the platform
  implementation and integration phases.
• Provide technical support and guidance to the loyalty program team.

Your Profile

• Have Hotel background.
• Have previous experience in a similar role, specifically managing technology
  development projects with third-party vendors such as Salesforce and Oracle.
• Demonstrable experience with large-scale system integrations, involving CRM,
  loyalty platforms, or PMS systems in a hospitality or retail context.
• Have a strong understanding of software development lifecycles (SDLC) and project
  management methodologies.
• Have excellent communication skills, with the ability to articulate complex technical
  concepts to non-technical stakeholders and business requirements to technical
  teams.
• Be proficient in English; additional European languages are a plus.
• Willingness to travel internationally on a frequent basis.
• Thrives in a dynamic and evolving environment.
• BE YOURSELF - Be authentic and yourself!