Operations Manager (d/f/m)

Your Main Duties

• Ensuring the smooth running of the hotel, where all areas of the business are managed and the guest service experience is delivered to the highest levels
• Inspiring and motivating the team to achieve operational excellence while delivering the company vision
• Meeting and greeting guests and VIPs, as well as regular guests, recognizing and anticipating their individual needs
• Handling of guest’s complaint
• Formulating budgets and preparing monthly revenue/expense forecasts
• Ensuring the premises are in operative condition as per category of the unit to receive & serve the guests
• Meeting with managers of departments such as restaurant and spa to discuss business operations
• Supervising maintenance, suppliers, renovations and furnishings
• Ensuring security is effective
• Building and maintaining effective working relationships with all key stakeholders and business partners
• Carrying out inspections of property and services with consistency
• Promoting and marketing the business

Your Profile

• BE YOURSELF - Be authentic and yourself
• Degree and/or diploma in hotel management or other related fields
• Minimum of 5 years operational management experience
• Solid background in international hospitality companies with particular focus on F&B and Wellness/SPA departments
• Revenue management skills with experience of budgets, P&L and forecasting
• Financial acumen
• Entrepreneurs skills
• Reliable, organized and pro-active with strong communications skills
• Fluent in English and in Italian. Knowledge of German would be a plus
• Computer literate in Microsoft Window applications