Front Office Manager (d/f/m)
NYX Hotel Milan
NYX Hotels are lifestyle hubs, vibrant, open and inspiring. Each hotel breathes the individual spirit of its city. The brand is named after NYX, the Greek goddess of the night.
She is the hostess for all travellers who value a special lifestyle and the freedom to do what they want at any time. NYX hotels are places to see and be seen, total works of art with a unique mix of creativity, art and design.
Every guest is welcomed by the hotels' "City Lovers" - locals who experience their city with passion and love and pass this enthusiasm on to their guests.
Apply as Front Office Manager (d/f/m) in our NYX Hotel Milan.
What we offer
- Support in reconciling work and family life
- Europe-wide employee app "LEAPP"
- Discounts on accommodation and in the restaurants of the Fattal Hotel Group
- Training and development programmes at our Leonardo Academy
- Team events
Your Main Duties
- Ensure the front desk provides a professional and friendly service for guests
- Work and holiday scheduling for employees and trainees
- Control of cash management and accounting
- Control of reservations
- Handle complaints and specific guests requests
- Troubleshoot emergencies
- Liaise with other departments
- Make a personal contribution to the professional development of your colleagues and always be the best example
- BE YOURSELF - Be authentic and yourself
- Successfully completed vocational training in the hotel industry or comparable qualification
- Proven work experience as a Front office manager
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in Italian and English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities, stress resistant
- Good knowledge of the main IT systems and booking systems (OTA)
- Problem-solving skills
We look forward to receiving your online application as Front Office Manager (d/f/m).